Warranty Policy

Welcome to Zyron's Warranty page. We appreciate your trust in our high-quality fast chargers, power banks, and USB-C cables. This policy outlines the terms and conditions for warranty coverage and cautions related to Zyron products.

Warranty Coverage:

All Zyron products, including fast chargers, power banks, and USB-C cables, are covered by a comprehensive 2-year warranty from the date of purchase except 12 months for the old Powerpod 66, Powerpod 100, Powerpod PRO and Powerpod 140. This warranty covers manufacturing defects and faulty workmanship, providing you with peace of mind when you choose our products.

Warranty Exclusions:

The warranty does not cover damage caused by:

1. Misuse or Mishandling: Any use of the product that is not in accordance with the provided instructions, including improper installation, extreme physical force, or neglect.

2. Modification or Repair: Any attempt to modify, disassemble, or repair the product by unauthorized personnel will void the warranty.

3. External Factors: Damages resulting from exposure to extreme temperatures, liquids, corrosive materials, or any other external factors beyond normal use.

4. Third-Party Accessories: Use of accessories, such as cables and adapters, not manufactured or recommended by Zyron, which may cause damage to the products.

5. Accidental or Intentional Damage: Any accidental damage, intentional damage, or damage caused by natural disasters.

Product Cautions:

1. Fast Chargers:

   • Use only with devices compatible with the charger's power rating and output specifications.
   • Avoid exposing the charger to moisture or extreme temperatures.
   • Keep away from children and pets to prevent accidental ingestion or electrical shock.

2. Power Banks:

   • Charge and store the power bank in a cool, dry place, away from direct sunlight and extreme temperatures.
   • Do not disassemble or puncture the power bank, as it may result in hazardous situations.
   • Charge the power bank using the provided or recommended cables and adapters.

3. USB-C Cables:

   • Ensure proper alignment when connecting the cable to devices to prevent damage to ports.
   • Avoid bending the cable excessively, as it may lead to internal wire damage.
   • Regularly inspect the cable for any signs of wear, fraying, or exposed wires.

Warranty Claim Process

We understand that sometimes issues may arise with our products, and we're here to assist you through the warranty claim process. To ensure a smooth experience, please follow these steps when claiming warranty for your Zyron product:

Step 1: Contact Customer Support: If you believe your Zyron product is experiencing a manufacturing defect covered by our warranty, please reach out to our customer support team at support@zyrontech.com.au. Provide the following information in your email:

• Your full name
• Order number
• Product name and model
• Detailed description of the issue
• Attach videos demonstrating the fault (use wetransfer or dropbox for higher file size)

Step 2: Video Demonstration: As part of the warranty claim process, we request that you provide a video demonstrating the fault or issue with the product. This video will help us better understand the problem and expedite the resolution process. Please ensure the video:

• Clearly shows the issue or defect
• Provides a close-up view of the affected area
• Includes any relevant audio narration explaining the problem
• Shows the power switch is ON where necessary.

Step 3: Evaluation and Approval: Once we receive your warranty claim email and the accompanying video, our technical team will review the provided information. If the issue appears to be covered by our warranty, we will approve your warranty claim and provide you with further instructions.

Step 4: Return Instructions: After your warranty claim is approved, we will provide you with detailed instructions on how to return the product to Zyron for testing. The instructions will include the address to send the product to and any necessary packaging guidelines.

Step 5: Packaging and Shipping: Follow the provided packaging guidelines to ensure the product is well-protected during transit. We recommend using a secure and traceable shipping method to return the product to us. You will be responsible for the shipping costs associated with returning the product for testing.

Step 6: Product Testing: Once we receive the returned product, our technical team will conduct thorough testing to verify the reported issue and determine if it is indeed a manufacturing defect covered by our warranty.

Step 7: Resolution: After completing the testing, we will contact you to discuss the results and the available resolution options. Depending on the situation, we may offer a replacement product, repair service, or a refund, in accordance with our warranty policy.

Step 8: Return of Product: If a replacement or repaired product is deemed necessary, we will ship the product free of cost within 12 months of purchase, between 12 to 24 months customer shall pay the shipping fee. If a refund is applicable, we will process the refund using the original payment method.

We strive to make the warranty claim process as efficient and transparent as possible. If you have any questions or concerns throughout this process, please don't hesitate to contact our customer support team at support@zyrontech.com.au. Your satisfaction is our top priority.